Privacy Policy

Col-Tech Group is an IT solutions company based in Lincoln, Lincolnshire, UK. We provide IT support, web design, network and telecoms, cloud solutions, hardware and software procurement, marketing, and business consultancy services.

Data Controller: Col-Tech Group
Email: sales@col-techgroup.com
Phone: 01522 459 459

We are committed to protecting your personal data and processing it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect personal data in the following ways:

• Contact form submissions: When you use our contact form, we collect your name, email address, phone number (optional), and the content of your message.
• Cookies and analytics: We use essential cookies (including Google reCAPTCHA for spam protection) and, with your consent, analytics cookies to understand how visitors use our website.
• Business enquiries: If you contact us by phone or email directly, we may retain records of that communication.

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To protect our website and users from spam and abuse (reCAPTCHA).
• To improve our website and understand visitor behaviour (analytics, with consent only).
• To comply with our legal and regulatory obligations.

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests — responding to your enquiries and running our business.
• Consent — for non-essential cookies (analytics). You may withdraw consent at any time.
• Legal obligation — where we are required to retain records by law.

Our website uses the following types of cookies:

• Essential cookies: Necessary for the website to function. These include Google reCAPTCHA cookies that protect our contact forms from spam. You cannot opt out of essential cookies.
• Analytics cookies (Google Analytics): Used with your consent to understand how visitors interact with our site, including pages visited, time spent, and general location (country/region level only). No personally identifiable information is collected. You can choose to accept or decline these when you first visit our site.

You can manage your cookie preferences at any time through your browser settings. Note that disabling cookies may affect the functionality of the website.

The reCAPTCHA badge is hidden on our site in accordance with Google's permitted policies. By using our contact form, you acknowledge that this site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Where you consent to analytics cookies, we use Google Analytics (provided by Google LLC) to collect anonymous data about how visitors use our website. This helps us improve our content and user experience.

• Google Analytics sets cookies in your browser to identify return visits and track usage patterns.
• IP addresses are anonymised before being sent to Google's servers.
• Data collected includes: pages visited, time on site, browser/device type, and approximate geographic location (country/region). No personally identifiable information is collected.
• Data is processed by Google LLC and may be stored on servers in the United States or other countries. Google LLC is certified under the EU-US Data Privacy Framework.

You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on. You can also decline analytics cookies when prompted on our site.

For more information, see Google's Privacy Policy.

We retain contact form submissions for up to 2 years, after which they are securely deleted. We retain business communication records for up to 6 years in line with UK legal requirements.

We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers who assist us in operating our website and business, including:

• Google reCAPTCHA (Google LLC) — for spam prevention on our contact form. Subject to Google's Privacy Policy and Terms of Service.
• Google Analytics (Google LLC) — for anonymous website usage analytics, with your consent only. Subject to Google's Privacy Policy.
• Resend — for sending transactional emails (enquiry confirmations). Your name and email address are processed to deliver these emails.
• Twilio — for sending SMS confirmation messages when a UK mobile number is provided in the contact form. Your phone number is processed to deliver the message.
• Hosting providers — for website and data hosting services.

All third parties are required to respect the security of your data and to treat it in accordance with applicable data protection law.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the data we hold about you.
• Right to rectification — to request correction of inaccurate data.
• Right to erasure — to request deletion of your data in certain circumstances.
• Right to restrict processing — to request we limit how we use your data.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at sales@col-techgroup.com. We will respond within one calendar month.

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.